New and unopened items may be returned within 30 days of delivery for a full refund to the original form of payment. To be eligible, items must be returned in brand new unused condition, with all original product packaging (including tags), and any safety seals unbroken. The cost of any return shipping is the responsibility of the customer.
Gift returns will be refunded to the original purchaser. We apologize for any inconvenience this may cause. We are not responsible for your return until it is received at our distribution center. We recommend that you provide a tracking number to us for reference.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
If you receive an item other than what you ordered, or if the item appears to be defective, damaged, or missing, please reach out to our customer service team directly at firstname.lastname@example.org and we will assist you.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We ship to any address in the continental U.S. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.